Improving Customer Service with Automated Email

When you’re sending emails manually, it doesn’t leave a lot of time for customer service. Believe it or not, accounts receivable professionals are also customer service professionals. If a customer feels like the payment process is difficult or they dread calling in to pay an invoice, you have a big problem. Customers are going to put off paying, affecting your cash flow. The accounts receivable department should be practicing the best customer service tactics in order to collecting on invoices as early as possible.
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How Your Team is Impacted by Accounts Receivable Software: Customer Service

Traditionally, accounts receivable software is viewed as a piece of technology that is only benefited by the accounts receivable department. Although it is true that those on the credit and collections team’s lives are made much easier, they’re not the only ones that see a decrease in workload from the software.
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