Even if you have followed all our previous blog post tips on overcoming email hurdles to a T, you can still run into one major problem. Sometimes customers simply forget. They’ve received and opened your email, but haven’t had a chance to make a payment. If you haven’t sent out a reminder email, you are just as much at fault. You should always be reminding your customers to pay on a regular basis. Unfortunately, who has the time to do this?
In this blog post, we’re going to look at the best ways overcome the email hurdle of finding time to send reminders.
Actually getting the customer to pay is one of the greatest hurdles to overcome in collection emails. You can lead them down the right path but there is no way to force them to open their wallet and pay on the invoice. The only way to be successful is to follow the best practices and give them all the resources they need to make payment immediately.
So far we’ve discussed how to ensure the email is in their inbox, how to get them to open it, how to get them to read it, and now is the moment of truth on whether you can get them to pay. Continue reading
It may not seem like a big deal what you write when you send a collection email, but it could mean the difference between a customer paying or not paying. Yes, you’ve gotten it in their inbox and at least they’ve opened it, but if they haven’t read the email then they won’t know to pay. Issues with getting customers to read the email all start with how wordy you have been and what type of tone you take. Below, you can find some tips on how to ensure your customers are reading the email all the way through.
Although email is one of the most efficient ways to send invoices to your customers and get them to pay on time, it does come with its challenges. In our last blog post, we discussed how emails can get stuck in Spam and junk folders. The first hurdle was simply ensuring the email got into your customer’s inbox. In this blog post, we’ll be discussing the second hurdle when sending invoices via email: getting your customer to open it.
For anyone involved in the process of collecting invoices from customers, sending out emails about overdue payments is an everyday occurrence but it’s not something that should be quickly completed, crossed off the to-do list, and forgotten. Being successful with invoice collection emails is much harder than you might think and there is a big difference between writing a collection email and writing a collection email that actually gets results. In order for an invoice collection email to be successful it has to overcome four major hurdles: