How to Find a Balance When Writing Collection Letters

When you send a collection letter you have two primary goals; to get paid and to maintain a positive relationship with your customer. It may seem easy, but it’s harder than you might think to send a collection letter that is effective in both respects. Many times, a company will send a letter that is either too friendly and the customer shrugs it off, or too firm and the customer may not want to work with you in the future due to your customer service.  Here are a few suggestions to help you find the perfect balance between polite and firm and write a collection letter that will help you get paid faster.
Continue reading

How to Create the Perfect Collection Letter

Communication with customers is the most important step in ensuring you will receive payment. People get busy and if you aren’t on their radar, they may simply forget about you, or see an easy way out of paying. Sending a collection letter, or email, is a tried and true way to get your customer’s attention if they are overdue on their payment. This communication should be sent out as soon as the invoice has gone unpaid and past the term limits.
Continue reading

The Elements of a Great AR Collection Letter

AR Collection LetterThe goal of an AR collection letter (or email) is two-fold. You want to inform your customer of the current status of their invoice(s), and you want to get them to take some kind of action- to pay you. It seems simple enough but writing an AR collection letter that actually does both of those things successfully, especially the taking action part, is a lot easier said than done.  Writing a great collection letter that actually gets results essentially takes 6 things which we explain below.

Continue reading