How to Write a Notice of Legal Action

 Collection LetterAt this point you’ve worked very hard to collect the invoice from your customer directly; you have made numerous phone calls, sent emails, left messages,  and sent three previous collection letters. At this point it’s time to let someone else take over, such as a collection agency or the courts. You’ve already warned your customer that this could happen in the third collection letter and while it is not mandatory that you send a notice to let the customer know you have followed through on that warning, it can smooth the transition for all parties involved and may even inspire them to contact you.
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Survey Explores Most Effective Form of Business Credit Collection Communication

Credit Collection CommunicationWhen it comes to getting paid on time, communicating with customers throughout the credit collection process is very important. In today’s business world, there are so many ways to communicate with customers, but it’s not always easy to get their attention. We all have hundreds of emails to answer every day, countless phone calls to make and return, stacks of envelopes on our desk, etc. With so many communication methods available to today’s credit collection professional, we got curious; which communication medium is most effective for getting a customer to respond? So we ran a survey.
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The Elements of a Great AR Collection Letter

AR Collection LetterThe goal of an AR collection letter (or email) is two-fold. You want to inform your customer of the current status of their invoice(s), and you want to get them to take some kind of action- to pay you. It seems simple enough but writing an AR collection letter that actually does both of those things successfully, especially the taking action part, is a lot easier said than done.  Writing a great collection letter that actually gets results essentially takes 6 things which we explain below.

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34 Ways to Improve Customer Communications for Faster Invoice Collection

Faster Invoice CollectionWhat should you say and when should you say it for healthy customer relationships and faster invoice collection? This is an important question that anyone involved in invoice collection should be asking themselves. Of course, asking the question is only the beginning- then you need to figure out the answer! This webinar will help.
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