Customer service and accounts receivable usually aren’t considered to go hand in hand. However, with credit and collections management software, that stigma is changing. Automating majority of the process leaves more time for paying attention to the customer and their needs. With Live Chat for credit and collections management, you can be sure to tend to the needs of the customer at any time.
Live Chat is an integrated chat function for credit and collections management software that allows your customers to send messages that your support team can receive in real time. For example, if a customer has a question about an invoice they received. Once your support team receives the message, they can also view the customer’s name, ID, current amount due and total days late in the same window.
The Live Chat function for credit and collections management software enhances customer service because their needs are being met immediately. Further, the support team is able to pull up information on the customer quickly to minimize disputes.
Live Chat for credit and collections management software is even more beneficial to a company that is collecting. Your customer service will increase, however, you will also see disputes and late payments decrease. The support team can save all the chats against the software as communications, so everything is stored in one place and can easily be found. One of the main reasons for late payment is missing information on the invoice, so having all conversations in one place eliminates this issue.
Using Live Chat for credit and collections management is beneficial to both the customer and your company. They can feel that they are getting top of the line service, while you are able to keep track of payments and communications in a more organized and efficient manner.
Check out the video below to see how Live Chat for credit and collections management works in Anytime Collect: